Return/Refund Policy:

Cross Creek Meats, LLC is shipping perishable products and therefore are not able to accept returns.  Perishable cannot be restocked or resold. Please review your order and corresponding receipt carefully and if any changes need to be made, please email crosscreekmeats@gmail.com immediately.

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If you are not completely satisfied with your Cross Creek Meats, LLC for good reason, please contact crosscreekmeats@gmail.com within seven (7) days of receipt. We will review your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next order, or a partial/full refund. We may ask for photos of the product label and damage reported as we are unable to physically access the product.

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We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.

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As our products are perishable, we cannot guarantee the condition of the delivery if the address is incorrectly entered, a change of address isn't updated prior to the invoice date, if address is altered during transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.

When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors.  If you enter the shipping address incorrectly when the order is placed, please email crosscreekmeats@gmail.com immediately for correction.  Should your shipping address change, please email crosscreekmeats@gmail.com.

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If your package needs to be left at a specific location of your building, please be sure to add this to the comments section at checkout or email crosscreekmeats@gmail.com to update the address.

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If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents, and you will not be refunded.  In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.  If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.

 

Return/Refund Policy for Carrier Damaged Products:

While we plan on every delivery arriving on time and without issue, delays or damage can occur once the package is in transit via the carrier (UPS/FedEx/USPS) that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email crosscreekmeats@gmail.com within seven (7) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received.

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Claim filing is time sensitive and photos are required to show proof of damage.

 

Return/Refund Policy for Damaged Products (not carrier related):

In the unlikely event of damage, we ask that you please email crosscreekmeats@gmail.com within seven (7) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received.  We will happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund.  Since we can’t physically access the product, we may ask that you provide photos of the product label and damage reported.